Shipping & Returns --revised 3/15/2009

Please take the time to read and review our shipping and return policies.  These policies have changed due to the less than honest behavior of a few individuals.

• The two methods of shipping are the USPS and UPS.  The shipper will be determined by our shipping department.  Please make sure you provide a VALID street address with your order since UPS will not deliver to Post Office Boxes.
• You will notice an increase in shipping charges.  Every shipment will now be sent with insurance coverage  ---  NO EXCEPTIONS.  We will charge a fee of $2.00 that will be built into the standard shipping rates. 
• We will need a VALID email address to send you an acknowledgement of your order and a tracking number for your shipment.  Also, we will need a VALID phone number to discuss any problems with your order.
• Once the items have been packaged and accepted by your carrier, we are no longer responsible for your items.  If for some reason your items do not reach you, we will assist you by filing the initial paperwork with your carrier.  Copies of any forms will be sent to you via email or the postal service. Time limits for filing claims expire 180 days from the date we print your shipping label and you must wait a minimum of 21 business days before requesting a claim for any insurance coverage.
• Little Barn will not automatically replace your purchase.  The refund of product cost is the responsibility of the shipper and will be paid directly to the purchaser.
• Allow ample time for your order to reach you if you are operating with a deadline.  Express shipping is available at additional expense.  Normal order processing& shipping takes 48 to 72 hours from receipt of your order.

Returns Policy--revised 3/15/2009

• Sale items are not returnable.
• Fiber items are returnable with authorization 30 days from the date of purchase for refund or credit toward an additional purchase. Refunds will be given by the same method used for the original purchase.   Yarn purchases are not returnable for any reason --this includes returns for exchange.  Please make your yarn purchases carefully. 
• Authorization for return can be obtained via phone or by email.  Returns within the 30 day period without an authorization will be charged a 20% restocking fee. 
• Shipping charges are not refundable.
• Any items returned for refund or credit must be in original sale condition with return shipping paid by the purchaser unless a shipping mistake was made on your order.
• Refunds will be given only after the returned merchandise arrives at our warehouse.  We suggest you provide some type of tracking method on any returns.
• False insurance claims and/or claims charged back via credit cards or PayPal after proof shipping will be placed for collection for amount due plus any and all reasonable attorney and collection fees, interest applied at 2% per month on the outstanding balance and court costs for Small Claims Court filings.

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